Sterling Credit Management is the Credit Control Services arm of Sterling Outsourcing.
Sterling was established in 2006 to provide the benefits of high quality, cost effective order to cash services to the UK market. Our clients range in size from SME’s with £1/2m turnover up to large corporates. Whilst we are particularly successful within the professional services market we cover a wide variety of markets from fashion design and wholesale to construction, IT, recruitment, PR, architecture, accounting and legal. In all of these industries we have effectively become our client’s credit control function, responsible for collection of their ledger on an ongoing basis and in many cases their entire order to cash process.
We work as an extension to our client’s business, tailoring our service to dovetail into their business processes and infrastructure. Our experienced collection staff work closely with your customers to get your invoices paid quickly whilst protecting and improving your customer relations. Whilst our clients put differing emphasis on objectives when outsourcing to us the majority wish to improve cash flow. Sterling have reduced debtor days by a minimum of 20% for all of our clients, with the average improvement being 30%, and some clients seeing a 65% improvement.
Sterling’s secure service centre is based in the centre of Krakow, Poland. Our Krakow team is a 50:50 mix of English and Polish staff, with the latter all having fluent English, most with experience of working in the UK. Krakow is the largest finance and accounting outsourcing centre in Europe, with over 50,000 staff working in service centres for the likes of HSBC, Shell, BP, Heineken, Philip Morris, Accenture, Aon, PwC, IBM, Capita and Hitachi. This gives Sterling excellent access to well educated, highly trained and motivated staff more cost effectively than operating in the UK.
The reduced costs of doing business in Krakow means that Sterling are able to ‘do more for less’. We are also better able to retain the skilled staff required to provide stable, high quality service. Over 90% of our staff are graduates, with 20% at MSc level.
Sterling’s managers and team leaders are members of the Chartered Institute of Credit Management, with our in house training is based on CICM courses and principles.