“We started working with Sterling Outsourcing in March 2016, due to the need to have a credit control function, but not having enough to justify employing someone to do the job. I cannot give anything but praise to the team, as, within 18 months, they have taken us to a position where about 90% of our debt was more than 30 days old, to less than 20%. This huge turnaround is mainly thanks to the hard work and professionalism within the Sterling team, and their insight and guidance has proved invaluable with some of our trickier amounts. We were that impressed with the team that we doubled the amount of time they spent on our accounts, and increased the number accounts they became responsible for. Not only have they taken a massive headache away for us, but they have managed to get the team within our company working more effectively to make all aspects of the business work more efficiently.”
“Using Sterling’s credit control service has allowed me and my staff to gain time by not having to deal with managing out outstanding invoice book. They have also cleared up all the accounts where we had outstanding invoices and have now put this cash in our bank account. Any outstanding debts are automatically escalated to their debt recovery service, again saving time.”
“Sterling has made a huge impact on our sales ledger and their credit control service proves far less expensive and more reliable than employing new staff. I wish I’d found them years ago.”
“Our partnership with Sterling started in October 2012, at which time an expensive and inefficient in-house credit control function resulted in more than £500K of working capital being tied up in an overdue debtor book. From the outset, Sterling has delivered a highly professional, reliable & effective service, reducing the overdue debtor book to less than £30K each month and collecting over 65% of the opening debtor book month on month. Recently, additional sales ledger duties such as cash posting & allocation, invoice posting and distribution have been added. The outsourced solution provided by Sterling is not just cost-effective but also one that ensures effective and comprehensive management of all aspects of the accounts receivable function. We view Sterling and the service they provide as a valuable part of our business and we would recommend their tailor-made solution without hesitation.”
“Sterling Credit Management is able to provide an outsourced credit control service which is more reliable and more cost-effective than hiring credit control temps. Sterling works as a valued extension to our credit control department.”
“Finding Sterling has been a great result for our young company and has removed many of the typical headaches associated with credit control and debt recovery. Not only is the personal service and management by a dedicated credit controller a particularly useful touch for a company like ours who pride themselves on putting customer service first, but the relationship that we have built with our Credit controller now means that we all know the systems and how we like to operate them, seamless. Being able to pass difficult situations straight to Debt Recovery with the minimum of fuss and the maximum of performance speeds up our cash flow and minimises our losses. We couldn’t be happier.”
I would recommend Sterling Credit Management to anyone who needs to reduce their debtor days and wants to keep control of their businesses finances.”
“We have worked with Debt Collection companies before and we found that they would do little more than send letters then ask us to pay them for legal action. Sterling has been different. They collect debt by negotiating with our debtors and have given us guidance on whether or not to begin the litigation process. We were impressed by their service and honest approach and we’ve now outsourced credit control to Sterling.”
Within the first month of service Sterling Credit Management had recovered debts which we had assumed would have to be written off. Their professionalism and dedication means that we can concentrate on growing the business knowing that Sterling will ensure our invoices are paid promptly whilst maintaining a healthy relationship our customers.
Since taking on responsibility for our credit control function Sterling Credit Management has reduced our average debtor days by 40%, at the same time reducing our internal admin and retaining our healthy customer relationships.